Customer Testimonials
Quick service, fair price, and excellent communication throughout the process I was well informed about any issues and was given good advice on how to proceed
Answered questions, secured rides to and from my home, explained things clearly Did their job
The dealership was clean, staff from every department greeted me as they walked by. Jordan and his team seemed to genuinely care about my vehicle and making sure it was safe for me to drive with my kids.
Friendly and timely service. They communicated what needed to be done and followed through with commitments.
The whole staff is great to work with from the sales team, service to finance can’t ask for a better group of people.
Professional, efficient and great customer service! Highly recommend Vision Chevrolet service department. Stop asking me
Pleasant & efficient Great with communication about service to my vehicle, very friendly and called as soon as work completed
They were very accommodating and friendly. We needed to get one tire put on a rim and they were excellent. I will definitely go back again.
I felt comfortable. It didn't take long at all.. was treated with kindness and respect.
Friendly service. Work done quickly. Did not sell me anything I didn't need. Wayne was very helpful
The young man at the desk was friendly and pleasant to talk to. We chatted about travel
Jordan personally picked up and delivered my vehicle. The service work was done to my satisfaction.
Very helpful, friendly and knowledgeable. Would gladly recommend the service to anyone looking for help
The service department is great. Wayne is always helpful and attentive. They take good care of my Equinox. TY
I had a 9 am appointment for an inspection.Waiting room was full. Obviously did not honor my appointment time. Took 1 1/2 hours. Desk person came out finally and said there was a little snag. My 2024 Equinox failed because he said a rear tire thread was borderline.He said I needed to purchase a $278 tire to pass.I took my car to your competition and they said tire was fine and passed inspection.I also ordered a passenger wiper blade.Cost was excessive over $40. Very poor experience from your dealership new to our neighborhood.
My experience with Vision Chevrolet was excellent. I showed up at my appointed time and they got me in and out professionaly and very quickly..
Professional able to ask questions about my vehicle They were able to answer my questions
Everytime I deal with this dealership I have nothing but positive results. The service is efficient and the service advisor is very accommodating. I recommend this dealership to everyone I know and care about. Thanks Vision Chevrolet your the best!!!
Jordan was very helpful in getting my car fixed on schedule and your Technician Brandon is best in-class
They were professional and nice to deal with. I would go back if I needed work on my car.
See above. 5, Wayne in service, is always professional, positive and respectful. From scheduling to pickup I am confident that my vehicles are in excellent hands. I have four chevy's that I exclusively bring there for service.
Wayne and the service team have been very helpful and accommodating with keeping my Buick LaCrosse roadworthy these past 12 months. Thanks
I was worried that things would be different after the change in ownership from Victor Chevrolet to Vision Chevrolet, but I am happy to say that the service on my 2001 Corvette was as excellent as always. As others have commented, I was glad to see Wayne was still writing the service orders, as he is both friendly and genuinely nice. Overall, a great experience at a dealership I would not hesitate to recommend to others.
Wayne is ALWAYS the best. Very kind, patient and explains things well. He is such a great asset. He was always so nice even when vision was the previous dealership
Great experience, much more expensive than before The cost of an oil change was very expensive
I've been going there a long time and have always been treated good from buying cars to servicing them
Wayne was a huge help and very professional during my visit. Also kudos to Jeff Ames for making sure I was taken care of. Beautiful Dealership….
Ashley is the best. So glad I changed to Vision for service for my Chevy 1500.
Wayne always has great customer service I appreciate the flexibility in changing the time of my appointment
front driver tire left at 13psi, rear driver 24psi front passenger, 21psi rear passenger 20psi. The truck was left unlocked the entire time at the dealership. It is a work truck. I did have majority of my stuff out of there but I did still have for hvac, 2 carrier main control boards under rear seats retail at over $1500 combined. Everything was still in the truck, but that is not the point. The issue about my key fob was not fully addressed. I would have paid for it to be diagnosed further in order to get it taken care of. Very ... Read More DealerRater - Jun 25, 2026
Was fine. They were nice to offer water. Charging 6.99 for gloves and goggles as an extra line item for a tire rotation is stupid . Just have a price and don't play games with it . But I have some rewards to use so I'll be back
Smooth, effortless, efficient and clean. Who could ask for more. Mr. Poluch had my vehicle picked up and delivered was a real bonus due to my time constraints. Thank you for going the extra mile!!!
Wayne is always very courteous, I was glad that he was working at Vision as he has always had great customer service. The truck was ready on time.
Awesome experience It was really a great and easy experience It was really a great and easy experience and I would come back again
I asked for an estimate for an alternator in a 2020 Trax and it was $200 higher than the estimate Not a good surprise
I don't trust many places, but feel I can trust, here. Trust is earned, not given away like money!
Great communication, easy to work with, no high pressure sales, everyone was friendly and welcoming!!
It was quiet, there was no one around. Once I found the desks Ashley was pleasant. The whole process was made in a timely fashion.
In the past I didn't need to bring in coupon for oil change, so I didn't have it I wasn't give the discount. All my service has been done there. Previous owners and now vision.
I had a short wait time and the personnel were very friendly and helpful. Thank you.
Vision dealership is very friendly. I look forward to having service there. I will definitely recommend them to friends
It was easy, no issues This survey is annoying. Too long and makes me not want to come back to avoid it again. But service was great and so was Wayne.
Friendly, honest, clear communication Service was quick. I had a clear understanding of the work being done and Wayne has always been very friendly, honest and he clearly communicates what the issue is. No surprises.
Appreciate the new ownership. Had an issue with work done previously under former owner; and these guys handled it well.
Great ! On time appointment for service. Professional service staff. Clean waiting area. Service completed as expected.
Wayne is great and I can drop my car off, go for a run into the village to the old trolley path and back to the shop and my inspection is done. Painless and easy.
Great Please thank Woody! He is the man and did a great job. Excellent work to the team. Thank you.
Long time. 11/2 hours for oil change. Long time for oil change after making firm appointments
Friendly, thorough, and excellent communication. The team seems to work together well to support an exceptional customer experience.
Wayne should be recognized for his customer service- being courtesy, honest, informative, sharing step by step instructions, being respectful and responsive - he continues to go above and beyond The service department does as well
Friendly people to work with, absolutely love the vehicle. Was a great shopping experience all around
Everything went great except lack of communication which is the .Ai. part of customer service . I know the dealership just changed hands but come on. I know they were fighting with my extended warranty company but 3 weeks even tho I had a loaner
Scheduled for state inspection and awesome service and timing. Will be back for any other services I may need for my vehicle
Vision Chevrolet Victor is top notch and extremely friendly. Helped me find my new dream truck. I recommend these guys to anyone looking for a good experience.
Easy to work with I dropped my car off at night and they were able to fit me in the next day. Easy to work with
Poor communication both with the customer and amongst each other I had to call to follow up with progress. Information relayed from me to a service rep did not get to my service rep
Professional Courteous Good communication They were great Wayne explained everything and corrected an issue with phone numbers in the system
Ashley B in the service department is absolutely amazing! She is very polite and informative.
The service department was excellent. Great communication and customer service skills. I've been to other dealerships service departments and this one is among the best.
Wayne Porteus was outstanding. Explained everything, even went to the length of delivering my car to me in the lot. Good man.
I received excellent customer service from start to finish the head manager was friendly, knowledgeable, and very attentive to my auto needs. The team made the car-leasing smooth and enjoyable!!
There was no charge for the NYS inspection. While I was checking out just paperwork, someone got my car and pulled it up to the entrance for me
Wayne was very knowledgeable and service was fast! Straight and to the point. Thank you!
When I got into my car there was a VERY strong smell of perfume that was awful! It was several days before I could get it out of my upholstery! I was there for an inspection.
The experience was smooth and routine. I appreciate the extra mile Vision Chevrolet went to get me a new Tire key that I had no idea was needed. I bought my car there about a year ago and just learned the company has changed over to a new owner. I look forward to continuing my servicing there.
I like doing everything from my app and the response time is immediate. I will continue using Vision for all of my service needs.
When I called to make the appointment, they told me it would take an hour and a half. The appointment ended up taking over three hours, and when I left, already late for work, the tire pressure sensor light was on.
Professional, fast, and friendly Got to the dealer ship and checked in quick. Car was serviced with good customer service
Excellent service and customer service. Easy to get an appointment and communication was great between me and Wade. Friendly and efficient. Thanks for a job well done.
I go here still because of Wayne. He makes sure the customer is treated the right way and given all the necessary details.
Was greeted politely, professionally and promptly Facilities was clean (and smelled great) Courteous staff offering beverage and snack 5 out of 5 stars all around
I normally go out of my way to avoid going to dealerships for maintenance and repairs. I will say after dealing with Jordan and his team gave me a new perspective. I didn’t feel pressured or like I was upsold on unnecessary repairs.
I followed Jordan Poluch from his last dealership because of how well he takes care of my needs. from front to back he services me great. Wether i need lube or not its in and out service.
I made an appointment. My vehicle was taken back for service on time. Wayne explained the process and kept me in the loop with the progress. Wayne also provided information about upcoming services/maintenance that my vehicle is going to need based on mileage intervals. The other employees were very friendly and checked on me while in the waiting area. I was in and out within the projected/estimated timeframes that were set. Overall great experience.
Everything went fine,but was told my inspection passed, and then told it failed. Gave me a good deal on tires since that is what I needed for the car to pass inspection.
Wayne's my dude Wayne might be the hardest working employee in the place . He delivers time and again
Overall a very enjoyable experience. Service was top-notch!! Would highly recommend to others looking for a vehicle.
Always helpful and customer centric User friendly ,professional individual with customer service in mind Professional
First visit to this dealership Just put a new service truck into operation. Minor confusion on programming a new key. Service advisor Charlotte Hines very helpful and turned a negative first impression into a positive one. Looking forward to long term relationship with Victor Chevrolet.
Very knowledgeable and nice. He new what he was talking about and when we couldn't get app on phone he handled that as well
Charlotte was great to work with, pleasant and answered all my questions. Tires were replaced quickly.
Hands down Victor Chevrolet makes your experience great. They stand above all other dealerships I have dealt with, from the Utica to Rochester area. Tom thanks again for always going above and beyond. Victor Chevy, you and the staff always make such a easy seamless transaction. I have dealt with plenty of dealerships but you guys really do outshine them all. Shout out to the whole staff Scott Frey in sales, Tom with all and any questions and the Victor dealership as a whole.
VICTOR CHEVY IS A SCAMMER DEALERSHIP!
BROUGHT THIS TO THE BBB ATTENTION AS WELL!
VICTOR CHEVY SAYS THEY HAVE NO CORPORATE NUMBER, OKAY ILL CALL ALBANY AND CONTACT CHEVY AND GM AND LET THEM KNOW HOW WE WERE TREATED FOR TWO CUSTOMERS PURCHASING TWO BRAND NEW VEHICLES THAT ARE PAID OFF. WE WILL SEE HOW THEY FEEL ABOUT THAT CUSTOMER DEALERSHIP RELATIONSHIP.
DONT TAKE YOUR BRAND NEW VEHICLES TO VICTOR CHEVY, LET ALONE TRUST THEM WITH ANY VEHICLE!
THE GM, ROCCO, CALLED US, CUSTOMER, SCAMMERS. SCAMMERS!? ARE YOU SERIOUS RIGHT NOW?
WE PURCHASED TWO BRAND NEW VEHICLES FROM CHEVY (Bidleman ... Read More DealerRater - Dec 29, 2022
Scott was great to work with. He worked hard to get me into the vehicle I wanted at a price I could live with. Ryan was great as well, making the numbers work and making the financial part of it, quick and easy. Great people to work with !! Thanks for everything !!
It was a great experience buying a car at Victor Chevy. Scott is one of the best salespeople I’ve worked with. He responded almost immediately whenever I asked any kinds of questions. Strongly recommend this dealership.
Walked in showroom at 5pm. I knew what I wanted. From Carm, Rocco, to Ryan and Scott. They all made this a breeze. Scott was very good going over all features with my wife (main driver). Picked up vehicle at 5p the next day. One of the best car buying experience’s.
I had a great experience with my purchase from Victor Chevrolet. Scott was great to work with.
Everyone at Victor Chevrolet was very helpful in getting me into the right vehicle to fit my budget. Friendly and knowledgeable staff all around.
Buying a car from Victor Chevrolet was a true pleasure. The staff was helpful and courteous. Our new vehicle is tremendous. Many thanks to all the folks who helped us.
Scott was very helpful and professional. He explained everything clearly and was great to work with!
Had a frat experience at Victor Chevrolet ! Steven Villone was great to work with and really showed that he wasn’t there just to sell a car but truly cared about our experience . He took the time to go over the features of the vehicle and made sure we were comfortable before driving away- very pleased customers!
Scott and everyone at Victor Chevrolet were great to work with. Easy, fast and pleasant process of leasing a vehicle. Thank you for your help and for such excellent service.
I had a great experience at Victor Chevrolet and Scott was excellent. He found the vehicle I wanted and I was able to pick it up in a couple of days. Thanks Scott!
Steven was extremely helpful the night that I went to trade my car in, thanks.
The entire process was such a breeze! They had me all sorted out and ready to drive home before I could believe it!
Made it a super easy to buy a car that I could afford. Didn't try to pressure me.
I went there to buy my first car and didn't know anything about cars still don't. Steven was great, he didn't pressure me at any moment, he helped me and explained everything I needed to know. I'm glad he was there.
Can’t say enough about the team at Victor Chevy. I went in there for some information on a new vehicle, and signed papers that day. Very accommodating and very professional. I will definitely be returning in the future.
Honest, and reliable. Right from the first phone call to the final pickup of the vehicle they were honest and straight forward. Would recommend this dealer to anyone looking for a vehicle.
Victor Chevrolet is committed to working with the customer to get the best possible deal for them. They were able to work the deal that offered me the best trade in without compromising the sale on their end.